CANCELLATION POLICY

This Cancellation Policy explains when an order on Skins.Deals can be cancelled. Items are digital Steam items delivered as a Steam trade offer, so what you can cancel depends on whether the item has reached your Steam account.

You may cancel an order at any time before the item has been delivered to your Steam account, for any reason, by emailing support@skins.deals with your order number. We cancel the order and refund it in full: an order paid from your wallet goes back to your wallet, a card payment back to the card. If the order could not be delivered (for example the Steam trade offer was declined, expired or could not be sent), we refund it to your card even if you paid from your wallet, as set out in our Refund Policy.

If a seller does not send the item, we try to buy it from another seller. The order stays open until it is delivered or you cancel it; if we cannot source the item at all, we cancel it and refund you in full.

Once you have accepted the trade and the item is in your Steam inventory, the order cannot be cancelled. If you received the wrong item, or an item that is materially different from its listing, our Refund Policy applies.

If you are a consumer, you can cancel a top-up within 14 days under your legal right of withdrawal, as long as you have not spent it; after that, a top-up cannot be undone. How this works, and how a top-up is refunded, is set out in our Refund Policy.

We may update this document. The "Last updated" date at the top shows the current version. We announce a material change on this site, and by email if you gave us an address, at least 30 days before it takes effect. Orders and top-ups made before a change keep the terms that applied when you made them. For cancellations, email support@skins.deals.