TERMS OF SERVICE

Items are delivered as a Steam trade offer to the Steam account linked to the trade URL you provide. Delivery time depends on the seller and is not guaranteed.

Seller-fulfilled items. Most items are sent to you directly by the seller on an independent Steam item trading platform and never pass through our account. Where we have measured it, the item page and market listing show that seller's typical hand-over time. That figure is the seller's own historical average: an estimate, not a guarantee or a contractual delivery term. A seller may be offline or slow to respond; that delay is outside Skins.Deals's control and we accept no liability for it, but you can cancel the order as set out below.

Items that pass through our Steam account. When an item has to come to our Steam account first, Valve's Steam Trade Protection holds it for up to 7 days before it can be traded on. We send it as soon as that hold clears, so these items can take up to 8 days. Your Purchases page shows the hold for your order. This is a Valve restriction that applies to every trading site and that we cannot remove or shorten.

Your right to cancel before delivery. You may cancel an order at any time before the item has been delivered to your Steam account, for any reason, by emailing support@skins.deals with your order number. We cancel it and refund it in full, as set out in our Refund Policy. If a seller does not send the item, we try to buy it from another seller; we do not cancel the order unless you ask us to or we cannot source the item, in which case we refund it in full. This is in addition to, and does not limit, your statutory rights.

Once the item reaches your Steam account, Valve holds it for a further 7 days before you can re-trade or sell it. That hold does not stop you using the item.

Skins.Deals is not responsible for delays caused by Steam/Valve, an incorrect or expired trade URL, or trade restrictions on your own Steam account.

To deliver an order we need a valid Steam trade URL. You are asked for it after you sign in, and you can change it in Settings. Orders cannot be delivered without it.

We also ask for an email address when you check out from the cart, so we can contact you about your order; you can add and confirm one earlier in the confirm-details pop-up. Your Purchases page shows the status of every order. Steam sign-in does not give us your email address.

MOXIE SKINS LTD

Company number: 16553071

Registered address: Academy House, 11 Dunraven Place, Bridgend CF31 1JF, United Kingdom

Email: support@skins.deals

What we sell: genuine Dota 2 cosmetic items, bought from sellers on independent Steam item trading platforms. If an item turns out not to be what its listing described, our Refund Policy applies.

When you buy, you agree to:

• Pay only with a card or wallet balance that is yours
• Give a trade URL for a Steam account you control, and keep it up to date
• Buy for yourself, not for resale or on behalf of someone else (see section 6)
• Not use orders or wallet top-ups to move money for anyone else

Deal codes (optional): you can turn on deal codes in Settings by giving your email and entering the code we send to it. Every purchase then waits for a 6-digit code we email you, valid for 10 minutes, and turning deal codes off needs a code as well. Sign-in itself always goes through Steam.

Commission Structure:

• All items: 10% service fee (included in displayed price)

We accept:

• Visa and Mastercard credit/debit cards
• Your Skins.Deals wallet balance

Payment Terms:

• Prices are shown in your selected currency (EUR, USD, GBP, AED, CLP, AZN, KZT, KWD, OMR, SGD, SAR), but you pay only in US dollars or euros: wallet top-ups are charged in US dollars when you select USD and in euros otherwise, at the amount shown before you pay
• A single top-up can be from €1 to €20,000, or its equivalent in the currency you pick at the day's rate, and the wallet page shows it in your currency.
• Buyer pays the full listing price
• Payments are processed immediately upon purchase
• Refunds are subject to our Refund Policy

Skins.Deals is committed to preventing money laundering and terrorist financing. We:

• Monitor transactions for suspicious activity
• May ask any account holder to verify their identity at any time, for any amount, including after a top-up or purchase
• Report suspicious activities to relevant authorities
• Maintain transaction records as required by law
• Refuse sign-ups from an IP address in, and card payments with a billing address in or from an IP address in, the countries and territories listed below
• Freeze accounts involved in suspected illegal activity

We do not provide the service to, accept payments from, or make payouts to anyone located in or resident in the following countries and territories: Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, China (including Hong Kong), Cuba, Democratic Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Moldova, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, Ukraine, Venezuela, Crimea, Sevastopol, and the areas of the Donetsk, Luhansk, Zaporizhzhia and Kherson oblasts not controlled by the Government of Ukraine.

Regarding intellectual property rights:

• Dota 2 and all related content are owned by Valve Corporation
• Skins.Deals's platform, logo, and branding remain our exclusive property
• You retain ownership of items in your Steam inventory
• We provide a platform service, not ownership of game content

Our service is provided "as is" without warranties of any kind. We do not guarantee:

• Perfect market price accuracy
• Uninterrupted service availability
• Error-free platform operation
• Successful completion of all trades
• Item value appreciation or stability
• Steam API availability or functionality

To the maximum extent permitted by law, Skins.Deals shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or trading opportunities
• Damages exceeding the platform fees paid
• Issues arising from Steam services or Valve policies
• Market volatility or item value fluctuations
• Third-party payment processor issues
• Force majeure events

We may suspend or terminate accounts for:

• Violation of these Terms
• Suspicious or fraudulent activity
• AML compliance concerns
• Legal or regulatory requirements
• Steam account issues or bans
• Chargebacks or payment disputes

Our team may ask any account holder to verify their identity at any time, whatever the amount and whether or not we suspect anything. We tell you by email what we need. Until the check is complete we may put your account on hold, which pauses top-ups, purchases and withdrawals; your balance stays in your account.

Upon termination, pending transactions will be completed according to their existing terms, and any wallet balance is handled under our Refund Policy, subject to any legal holds.

Right of withdrawal. If you are a consumer in the EU or the UK, you may withdraw from a wallet top-up or a purchase within 14 days of the day it is confirmed, without giving a reason. Email support@skins.deals before the 14 days end and tell us which top-up or order you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to the original payment method, at no cost to you (see our Refund Policy, Section 3).

Supply straight away and loss of the right of withdrawal. When you tick the box at checkout and confirm a purchase, you expressly ask us to supply the item straight away, within the withdrawal period, and you acknowledge that you lose your right of withdrawal for that purchase once the item is in your Steam inventory. Until then you can still cancel the order for a full refund. Balance from a top-up that you have not spent remains refundable within the 14 days.

Complaints and disputes.

• Please write to support@skins.deals first, so we can try to resolve the matter directly
• These Terms are governed by the laws of England and Wales
• You retain the right to dispute card transactions with your issuer
• Legal proceedings shall be in the courts of England and Wales; this does not take away the protection of the mandatory consumer law of the country where you live
• MOXIE SKINS LTD is established in the United Kingdom, where the law does not require us to use an alternative dispute resolution body. If we cannot settle your complaint, you can contact the consumer protection authority or consumer advice service where you live (in the UK, for example, Citizens Advice)
• The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and is no longer available