Frequently Asked Questions

Simply click the "Sign In" button and authenticate with your Steam account. We use Steam's secure OAuth system, so we never see your Steam password.

Sign-in goes through Steam, so we never see your Steam password, and every page is served over HTTPS. Card payments are authorised by our payment processor with 3-D Secure where your bank asks for it, and we never store your card number. Protect your Steam account with Steam Guard.

We support Dota 2 items only.

Browse our market, add items to your cart, and pay at checkout from your wallet balance, by Visa or Mastercard card, or with both (the wallet covers part and the card the rest). The item page shows the seller's typical delivery time where we have measured it; it is an estimate, not a guarantee. You'll receive a Steam trade offer that you need to accept, and you can cancel for a full refund at any time before the item arrives.

Valve's Steam Trade Protection holds an item for up to 7 days after it is traded. Items sent to you directly by the seller reach you without waiting; the hold then applies on your side, so you can use the item at once but trade it on only after 7 days. Items that have to pass through our Steam account wait out that hold first, so they can take up to 8 days.

Orders can be cancelled at any time before the item has been delivered to your Steam account. After delivery, our refund policy applies.

We apply a simple 10% service fee on all items, included in the displayed price. No additional fees are charged at checkout.

Visa and Mastercard cards, and your Skins.Deals wallet balance. At checkout you can pay by card, from your wallet, or with both; a card also tops up the wallet.

Go to your wallet page and click "Add Funds". Select your amount and payment method. Funds are typically available instantly.

Not yet. Cashing out your wallet balance to a card or bank account is not available, so for now your balance can be spent on items in the market. An unspent top-up can be refunded under our Refund Policy; write to support@skins.deals.

The minimum top-up is $1 in US dollars or €1 in euros. In the other display currencies it is the same as €1, and the wallet page shows it in your currency.

You sign in with Steam, so your sign-in is protected by Steam's own security: turn on Steam Guard Mobile Authenticator in the Steam app. On Skins.Deals you can also turn on deal codes under Settings → Deal codes: give your email and enter the code we send to it. With deal codes on, every purchase waits for a 6-digit code we email you (valid for 10 minutes), so nobody signed in to your account can spend your balance without access to your email. Turning deal codes off needs a code too.

You can find your trade URL in Steam: Inventory > Trade Offers > Who can send me Trade Offers? Copy the URL shown there.

We take privacy seriously. Data travels over an encrypted (HTTPS) connection, and we share it only with the processors we need to run the service - never sold to anyone. See our Privacy Policy for the full list.

Go to Settings and choose Delete account. Your wallet must be empty and no order may still be in progress. If your wallet still holds an unspent top-up, email support@skins.deals first: our Refund Policy explains what can be refunded.

First, refresh your Steam inventory. If the issue persists, check your trade history in Steam. Contact support if the trade shows as completed but you haven't received the item.

A declined payment is not settled, so nothing is taken; your bank may show a temporary hold until it lapses. If money was taken and nothing reached your wallet, contact support with your transaction ID.

Clear your browser cache and cookies, then try again. Make sure you're not using a VPN that might block Steam authentication.

Prices update in real-time based on market conditions. Try refreshing the page. You can also change your display currency in the header.