Refunds Before Delivery: How Buyer Protection Works on Skins.Deals

1. 1
   You place the order and pay
2. 2
   We buy the item from a seller who meets our reliability bar
3. 3
   The seller sends a Steam trade offer to the trade URL on your account
4. 4
   You accept the offer in Steam
5. 5
   The item lands in your inventory and the order completes

For most Dota 2 items this takes a few minutes. Step four depends on you, so the order stays open until you accept.

Until the item reaches your inventory, you can request a refund. Contact support with your order number, and the Refund Policy page sets out the details.

Once you accept the trade and the item arrives, it belongs to you, and the refund window for that item closes.

• ▸The trade URL on your account is wrong or out of date, so the offer cannot reach you
• ▸A seller is slow or offline, so the offer takes longer than their usual time
• ▸You miss the offer and it expires before you accept it

Check your trade URL before you buy. Your order page shows which Steam account the item is going to, with a link to change it.

Keep Steam notifications on, and check your trade offers after you place an order.

If an offer expires or never arrives, contact support with your order number, and we will arrange a new offer or refund you.

Steam places a 7-day trade hold on the item. You can equip it straight away, but you cannot trade or sell it for a week. Valve applies that rule on every marketplace, and it does not affect your refund rights before delivery.